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Welcome to Material’s help center! Can’t find what you’re looking for? Use the search icon in the top right or send our support team a note at [email protected].

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Common Problems


How to refund a customer through WorldPay's IQ Portal

UPDATED 3/18: My DYMO Label Printer Is Printing Blank Tags

My DYMO Label Printer Stopped Working

My Socket Mobile Scanner Stopped Working

My Receipt Printer Is Not Printing Receipts

I Can't Process Credit Cards In Store

How do I print tags?

My products are not showing up on my website or on Shoptiques

I Have An Issue with A Shoptiques Order

Recent Updates


🏃‍♀️ Head over to the Recent Updates page to see a list of all recent releases!


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If you would like to schedule free training, or talk to someone about your account, please select a time from this calendar:

https://calendly.com/pos-support

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Using The Material Point of Sale


In Store

Hardware

At The Register

Back Office

Shoptiques.com

Resizing Images for Shoptiques

Shipping orders

How To Upload Products

How to mark down sale items in boutique admin

How to mark down sale items for ONLY Shoptiques.com

SPOS - How to remove sale prices from shoptiques.com

How to remove sale prices in boutique admin

How To Upload Men's Products

Available Men's Categories

How To Use Save & Add Another

How To Sort by Stock on Products Dashboard

Online

Connecting your Domain

Updating Homepage Images

Updating About us Page

Updating Return Policy

How to set up promo codes

Shipping orders

How To Change Your Shipping Charge

How To Upload Products

How To Set Up Navigation

How To Set Up Categories

How to Create Collections

How to do a return/refund for an online order

CUSTOM SITE ONLY: How to Update Your Product Strip

CUSTOM SITE ONLY: How to add SEO keywords & meta description to website

How To Set Up DNS Records For Customer Notifications

Marketing Tools

Automated Shoptiques Emails

How To Use Email Marketing

How To Submit Marketing Requests

How To Approve Your Design

Set Up & Use Conversations

Automated Texts

Integrations

How to Integrate QuickBooks

QuickBooks Mapping

How To Upload Your Facebook Catalog

How To Automate Your Facebook Feed From SPOS

Contact Us

Can't find what you need? Click here.

Getting Started


Importing Products

Adding Sales Tax Rates

Adding Employees

Creating Customers

Payment Processing

Adding & Assigning Departments

SPOS With WorldPay

SPOS With Cayan

Hardware For Material POS

iPad Requirements

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